:root {
  --ink: #1a1d24; --muted: #5b6270; --line: #e3e6ec; --bg: #f5f6f9; --card: #fff;
  --acc: #2f5bea; --acc-soft: #eef2fd; --ok: #1f9d55; --ok-soft: #e7f6ee; --warn: #c2410c; --warn-soft: #fff1e6;
  /* WhatsApp */
  --wa-verde: #008069; --wa-verde-2: #00a884; --wa-fundo: #efeae2; --wa-out: #d9fdd3; --wa-in: #fff;
  --wa-texto: #111b21; --wa-cinza: #667781; --wa-azul: #53bdeb; --wa-aviso: #ffeecd;
  font-family: Inter, system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); color: var(--ink); font-size: 14px; }
a { color: var(--acc); }
button { font: inherit; cursor: pointer; }
svg { display: block; }

.topo { display: flex; align-items: center; gap: 12px; padding: 12px 24px; background: var(--card); border-bottom: 1px solid var(--line); flex-wrap: wrap; }
.topo .marca { font-weight: 700; letter-spacing: -0.01em; }
.topo .marca span { color: var(--acc); }
.topo .titulo { color: var(--muted); }
.topo .espaco { flex: 1; }
.btn { border: 1px solid var(--line); background: var(--card); padding: 7px 12px; border-radius: 8px; color: var(--ink); text-decoration: none; display: inline-block; }
.btn:hover { border-color: var(--acc); }
.btn.primario { background: var(--acc); color: #fff; border-color: var(--acc); }
.seletor { display: flex; align-items: center; gap: 6px; color: var(--muted); font-size: 13px; }
.seletor select { font: inherit; border: 1px solid var(--line); border-radius: 8px; padding: 6px 8px; background: var(--card); color: var(--ink); }

.palco { display: grid; grid-template-columns: 390px minmax(0, 1fr); gap: 28px; padding: 24px; max-width: 1440px; margin: 0 auto; }
.palco > section { min-width: 0; }
@media (max-width: 980px) { .palco { grid-template-columns: minmax(0, 1fr); padding: 16px; } }

/* ---------- Celular ---------- */
.celular { width: 100%; max-width: 390px; margin: 0 auto; background: #0b0b0c; border-radius: 46px; padding: 11px; box-shadow: 0 30px 60px rgba(15, 23, 42, .22), inset 0 0 0 2px #2a2a2e; position: sticky; top: 16px; }
@media (max-width: 980px) { .celular { position: static; } }
.tela { height: 780px; max-height: calc(100vh - 170px); min-height: 540px; border-radius: 36px; overflow: hidden; display: flex; flex-direction: column; background: var(--wa-fundo); position: relative; }
.status { height: 30px; background: var(--wa-verde); color: #fff; display: flex; align-items: center; justify-content: space-between; padding: 0 22px 0 26px; font-size: 13px; font-weight: 600; flex: none; }
.status .icones { display: flex; gap: 5px; align-items: center; }

.wa-topo { background: var(--wa-verde); color: #fff; padding: 6px 8px 10px 4px; display: flex; gap: 6px; align-items: center; flex: none; }
.wa-topo .voltar { padding: 4px; opacity: .95; }
.avatar { width: 38px; height: 38px; border-radius: 50%; background: #fff; color: var(--wa-verde); display: grid; place-items: center; font-weight: 700; font-size: 15px; flex: none; }
.wa-topo .quem { min-width: 0; flex: 1; }
.wa-topo .nome { font-weight: 600; font-size: 16px; display: flex; align-items: center; gap: 4px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.wa-topo .nome span { overflow: hidden; text-overflow: ellipsis; }
.wa-topo .sub { font-size: 12.5px; opacity: .85; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.wa-topo .acoes { display: flex; gap: 16px; padding-right: 8px; opacity: .95; }

.msgs {
  flex: 1; overflow-y: auto; padding: 10px 14px 6px; display: flex; flex-direction: column; gap: 2px;
  background-color: var(--wa-fundo);
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='120' height='120' viewBox='0 0 120 120'%3E%3Cg fill='none' stroke='%23d6cfc4' stroke-width='1.4' stroke-linecap='round' stroke-linejoin='round' opacity='.75'%3E%3Cpath d='M14 18h18a4 4 0 0 1 4 4v10a4 4 0 0 1-4 4h-9l-6 5v-5h-3a4 4 0 0 1-4-4V22a4 4 0 0 1 4-4z'/%3E%3Ccircle cx='86' cy='22' r='7'/%3E%3Cpath d='M78 60l6 6 12-14'/%3E%3Cpath d='M22 78c4-6 12-6 16 0M26 86h8'/%3E%3Cpath d='M92 88l4 8 8 1-6 6 2 8-8-4-8 4 2-8-6-6 8-1z'/%3E%3Cpath d='M52 104h14M59 97v14'/%3E%3Cpath d='M54 40c0-5 8-5 8 0 0-5 8-5 8 0 0 6-8 10-8 10s-8-4-8-10z'/%3E%3C/g%3E%3C/svg%3E");
}
.chip-sis { align-self: center; background: #fff; color: #54656f; font-size: 12px; padding: 5px 12px; border-radius: 8px; margin: 8px 0 6px; box-shadow: 0 1px .5px rgba(11, 20, 26, .13); text-transform: uppercase; letter-spacing: .02em; }
.aviso-cripto { align-self: center; background: var(--wa-aviso); color: #54656f; font-size: 12.5px; line-height: 1.4; padding: 6px 12px; border-radius: 8px; margin: 2px 12px 10px; text-align: center; box-shadow: 0 1px .5px rgba(11, 20, 26, .13); }
.aviso-sis { align-self: center; background: #d5f1ff; color: #54656f; font-size: 12px; padding: 5px 12px; border-radius: 8px; margin: 6px 8px; text-align: center; box-shadow: 0 1px .5px rgba(11, 20, 26, .13); }

.linha { display: flex; flex-direction: column; margin-top: 1px; }
.linha.primeira { margin-top: 8px; }
.linha.in { align-items: flex-start; }
.linha.out { align-items: flex-end; }
.bolha { position: relative; max-width: 84%; padding: 6px 9px 8px; border-radius: 7.5px; line-height: 1.38; font-size: 14.2px; color: var(--wa-texto); white-space: pre-wrap; word-wrap: break-word; box-shadow: 0 1px .5px rgba(11, 20, 26, .13); }
.linha.in .bolha { background: var(--wa-in); }
.linha.out .bolha { background: var(--wa-out); }
.linha.primeira.in .bolha { border-top-left-radius: 0; }
.linha.primeira.out .bolha { border-top-right-radius: 0; }
.linha.primeira.in .bolha::before, .linha.primeira.out .bolha::before { content: ""; position: absolute; top: 0; width: 8px; height: 13px; }
.linha.primeira.in .bolha::before { left: -8px; background: var(--wa-in); clip-path: polygon(100% 0, 0 0, 100% 100%); }
.linha.primeira.out .bolha::before { right: -8px; background: var(--wa-out); clip-path: polygon(0 0, 100% 0, 0 100%); }
.bolha.com-foto { padding: 3px 3px 6px; }
.bolha .foto { display: block; width: 230px; max-width: 100%; height: auto; border-radius: 6px; }
.bolha .legenda-foto { font-size: 12px; color: var(--wa-cinza); padding: 4px 6px 0; }
.bolha .autor { display: block; font-size: 12.8px; font-weight: 600; color: #c2410c; margin-bottom: 1px; }
.bolha .meta { float: right; margin: 6px -2px -4px 10px; font-size: 11px; color: var(--wa-cinza); display: inline-flex; align-items: center; gap: 3px; line-height: 1; }
.bolha .meta svg { color: var(--wa-azul); }
.botoes { max-width: 84%; min-width: 220px; display: grid; gap: 2px; margin-top: 2px; }
.botoes button { background: var(--wa-in); border: none; border-radius: 7.5px; padding: 9px 12px; color: #027eb5; font-size: 14px; box-shadow: 0 1px .5px rgba(11, 20, 26, .13); display: flex; align-items: center; justify-content: center; gap: 6px; }
.botoes button:hover { background: #f5f6f6; }
.botoes button:disabled { color: #8696a0; cursor: default; }
.digitando { display: inline-flex; gap: 4px; align-items: center; padding: 12px 14px !important; }
.digitando i { width: 7px; height: 7px; border-radius: 50%; background: #8696a0; animation: pulo 1.2s infinite ease-in-out; }
.digitando i:nth-child(2) { animation-delay: .15s; }
.digitando i:nth-child(3) { animation-delay: .3s; }
@keyframes pulo { 0%, 60%, 100% { transform: translateY(0); opacity: .5; } 30% { transform: translateY(-4px); opacity: 1; } }

.sugestoes { display: flex; gap: 6px; overflow-x: auto; padding: 6px 10px 6px; flex: none; scrollbar-width: thin; scrollbar-color: rgba(0, 0, 0, .25) transparent; cursor: grab; user-select: none; }
.sugestoes.arrastando { cursor: grabbing; }
.sugestoes::-webkit-scrollbar { height: 5px; }
.sugestoes::-webkit-scrollbar-thumb { background: rgba(0, 0, 0, .25); border-radius: 99px; }
.sugestoes button { flex: none; }
.sugestoes button { white-space: nowrap; border: none; background: #fff; border-radius: 99px; padding: 6px 12px; font-size: 12.8px; color: var(--wa-verde); box-shadow: 0 1px .5px rgba(11, 20, 26, .15); }
.sugestoes button:hover { background: #f0faf7; }
.wa-input { display: flex; gap: 6px; padding: 4px 8px 10px; align-items: flex-end; flex: none; }
.caixa { flex: 1; display: flex; align-items: center; gap: 8px; background: #fff; border-radius: 24px; padding: 0 12px; min-height: 46px; box-shadow: 0 1px .5px rgba(11, 20, 26, .13); color: #54656f; min-width: 0; }
.caixa input { flex: 1; min-width: 0; border: none; outline: none; font: inherit; font-size: 15px; padding: 11px 0; background: transparent; color: var(--wa-texto); }
.caixa input::placeholder { color: #8696a0; }
.enviar { width: 46px; height: 46px; border-radius: 50%; border: none; background: var(--wa-verde-2); color: #fff; display: grid; place-items: center; flex: none; box-shadow: 0 1px 2px rgba(11, 20, 26, .2); }
.enviar .ic-enviar { display: none; }
.wa-input.tem-texto .enviar .ic-mic { display: none; }
.wa-input.tem-texto .enviar .ic-enviar { display: block; }
.celular-rodape { display: flex; justify-content: space-between; align-items: center; color: #9aa0a6; font-size: 12px; padding: 10px 14px 4px; }
.celular-rodape button { background: none; border: 1px solid #3a3a3e; color: #e5e5e5; border-radius: 8px; padding: 5px 10px; font-size: 12px; }

/* ---------- Painel ---------- */
.painel { background: var(--card); border: 1px solid var(--line); border-radius: 14px; overflow: hidden; min-width: 0; }
.abas { display: flex; border-bottom: 1px solid var(--line); overflow-x: auto; }
.abas button { border: none; background: none; padding: 14px 18px; color: var(--muted); font-weight: 600; border-bottom: 2px solid transparent; white-space: nowrap; }
.abas button.ativa { color: var(--acc); border-bottom-color: var(--acc); }
.abas .contador { background: var(--warn); color: #fff; border-radius: 99px; font-size: 11px; padding: 1px 7px; margin-left: 6px; }
.conteudo { padding: 20px; }
.explica { color: var(--muted); margin: 0 0 16px; line-height: 1.5; }

.tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 12px; }
.tile { border: 1px solid var(--line); border-radius: 12px; padding: 14px 16px; }
.tile .v { font-size: 28px; font-weight: 700; letter-spacing: -0.02em; }
.tile .l { color: var(--muted); font-size: 12.5px; margin-top: 2px; }
.tile.destaque { background: var(--acc-soft); border-color: transparent; }
.tile.destaque .v { color: var(--acc); }
.comparativo { margin-top: 16px; border: 1px dashed var(--line); border-radius: 12px; padding: 14px 16px; line-height: 1.5; }

.dias { display: grid; grid-template-columns: repeat(auto-fill, minmax(230px, 1fr)); gap: 14px; }
.dia { border: 1px solid var(--line); border-radius: 12px; overflow: hidden; }
.dia h4 { margin: 0; padding: 10px 12px; background: var(--bg); font-size: 13px; }
.dia ul { list-style: none; margin: 0; padding: 6px; max-height: 330px; overflow-y: auto; }
.dia li { display: flex; gap: 8px; padding: 5px 6px; border-radius: 6px; font-size: 12.5px; align-items: baseline; }
.dia li .h { font-variant-numeric: tabular-nums; font-weight: 600; width: 40px; flex: none; }
.dia li .p { color: var(--muted); flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.dia li.ocupado { opacity: .45; }
.dia li.livre .p::after { content: " · livre"; color: var(--ok); }
.dia li.demo { background: var(--ok-soft); opacity: 1; }
.dia li.demo .p { color: var(--ok); font-weight: 600; white-space: normal; }
.dia li.novo { animation: pisca 1.6s ease 2; }
@keyframes pisca { 50% { background: #bff0d2; } }
.legenda { display: flex; gap: 14px; font-size: 12px; color: var(--muted); margin-bottom: 12px; flex-wrap: wrap; }
.legenda i { display: inline-block; width: 10px; height: 10px; border-radius: 3px; margin-right: 5px; vertical-align: -1px; }

.fila { display: grid; gap: 12px; }
.item-fila { border: 1px solid var(--line); border-left: 4px solid var(--warn); border-radius: 10px; padding: 12px 14px; }
.item-fila.resolvido { border-left-color: var(--ok); opacity: .7; }
.item-fila .motivo { font-weight: 700; color: var(--warn); }
.item-fila .motivo::first-letter { text-transform: uppercase; }
.item-fila.resolvido .motivo { color: var(--ok); }
.item-fila .resumo { margin: 6px 0 10px; }
.item-fila .acoes { display: flex; gap: 8px; flex-wrap: wrap; }
.item-fila input { flex: 1; min-width: 180px; border: 1px solid var(--line); border-radius: 8px; padding: 7px 10px; font: inherit; }
.vazio { color: var(--muted); padding: 24px; text-align: center; border: 1px dashed var(--line); border-radius: 12px; }

.lista-conv { display: grid; gap: 10px; }
.conv { border: 1px solid var(--line); border-radius: 10px; padding: 10px 12px; }
.conv .cab { display: flex; justify-content: space-between; gap: 8px; font-weight: 600; }
.conv .cab small { color: var(--muted); font-weight: 400; }
.conv .ult { color: var(--muted); margin-top: 4px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.tag { font-size: 11px; padding: 2px 8px; border-radius: 99px; font-weight: 600; white-space: nowrap; }
.tag.assistente { background: var(--acc-soft); color: var(--acc); }
.tag.recepcao { background: var(--warn-soft); color: var(--warn); }
.ferr { font-family: ui-monospace, monospace; font-size: 11px; color: var(--muted); margin-top: 2px; }

/* ---------- Configuração ---------- */
.form { max-width: 900px; margin: 24px auto; padding: 0 16px 48px; }
.form h1 { font-size: 22px; margin: 0 0 4px; }
.form .sub { color: var(--muted); margin: 0 0 20px; line-height: 1.5; }
.form fieldset { border: 1px solid var(--line); border-radius: 12px; background: var(--card); padding: 16px 18px; margin: 0 0 16px; min-width: 0; }
.form legend { font-weight: 700; padding: 0 6px; }
.form label { display: block; font-weight: 600; margin: 10px 0 4px; }
.form .dica { color: var(--muted); font-weight: 400; font-size: 12.5px; }
.form input, .form textarea { width: 100%; border: 1px solid var(--line); border-radius: 8px; padding: 9px 11px; font: inherit; }
.form textarea { min-height: 120px; font-family: ui-monospace, monospace; font-size: 12.5px; line-height: 1.5; }
.form .linha2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
@media (max-width: 640px) { .form .linha2 { grid-template-columns: 1fr; } }
.form .acoes { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.msg-erro { color: #b91c1c; font-weight: 600; }
.msg-ok { color: var(--ok); font-weight: 600; }